SellerXpert Site Administrator's Handbook (four chapters)

Received unprecedented department award for "outstanding contributions to the 'on time' product delivery of Actra SellerXpert v1.0 for Sun Solaris (1997)." Interviewed ultra-busy engineers on inflexible work schedules to gain adequate understanding of the product. Earned additional responsibilities (out of five writers) to write a “Business Rules” book for server administrators.

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